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Science of Creativity

Live From Cigna, It’s Improvisation

News

Imagine all of the company executives standing arm in arm pretending to be a six-headed beast — while improvising a conversation with an invisible employee one word at a time. It’s not the leadership training program most companies envision. For Cigna, the global health insurance services company, it is a key component of a change management strategy to help leaders become more customer-centric.

“This process is all about storytelling,” said Karen Kocher, Cigna’s chief learning officer. “We realized that if we wanted to develop a more customer-focused culture, we needed leaders to be able to connect with employees and external stakeholders in more engaging and flexible ways.”

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Tags
leadership,  There's more than one way to collaborate,  We have leaders that dictate and command

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